Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"All the nurses were very knowledgeable and extremely helpful. After explaining everything, always ask if there were any questions they could answer. Doctor Locker also asked me if there were any questions he could answer before the surgery."

"I appreciate the cleanliness, friendly, positive and the attentive of the staff. Was made comfortable before produce."

"Lauren, Rachel, and Angela were all very kind and helpful."

"While I doubt anyone looks forward to having surgery the entire staff was professional and friendly which made me feel comfortable from Pre-Op to Surgery and Post-OP. I like this concept of the surgery center where everyone knew their job and did it well as a team. My thanks to the entire staff. "

"I have had 4 surgeries....which 3 of my surgeries was at OIS.. I was very please with the friendliness of the Staff, and the most important thing to me was the cleanness of the facility....which you don't get at the hospital."

"Love the warm blankets before surgery and attention from nurses. Incredible attention from female anesthesiologist sorry can't 'remember her name - Great lady! "

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.