Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*

96%
94%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Very good experience. 1 of the best I've had with a healthcare facility."

"I have had more than 10 surgery's and this was the best experience, nicest facility, and Dr. Rogers even called later to assure I was fine. Thanks for taking care of me!"

"Rt. Shoulder reverse procedure done by Dr. Z. Mahmood , would recommend him to everyone . Excellent surgeon and made me feel very comfortable , love him ! All staff members from front door to back door were above excellent. Took very good care of me and informing my Daughter in waiting room. Cuddos to all!"



"I have had 4 surgeries....which 3 of my surgeries were at OIS. I was very pleased with the friendliness of the Staff, and the most important thing to me was the cleanness of the facility....which you don't get at the hospital."

"Your staff made me very comfortable, I am very satisfied. I am going to use you again before the end of the year. Well done."

"Although surgery is not something one enjoy's going through, this facility made the process easier."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.